Plans and trial
Do I need a credit card to start my free trial?
Yes. It keeps your account running without interruption when the trial ends. You are not charged a cent until your 14 days are up, and you can cancel any time before then.
What currency is used, and is GST included?
Stripe Checkout accepts supported international cards. Prices are charged in Australian dollars (AUD), and displayed totals include GST (10%). A tax invoice showing the GST component is issued automatically with each payment. If your card uses another currency, your bank or card provider may apply its own conversion rate or international transaction fee.
How many social accounts can I connect?
Each workspace can connect one account for each supported platform. Use a separate workspace for each brand or client, so every account, calendar and media library stays separate. Your plan sets the number of workspaces: Solo 1, Agency 5, Agency Pro unlimited.
How many posts can I schedule or publish?
Bonus X posting is limited to 30, 150 or 300 posts per month on Solo, Agency or Agency Pro, shared across the account's workspaces. Inkrush does not set a post-count cap for other supported platforms. You can schedule and publish posts for each workspace, subject to the connected platforms’ rate limits, content rules and anti-spam policies, account eligibility and supported formats.
Can I manage multiple clients from one account?
Yes, Agency and Agency Pro are built for it. Each client gets their own workspace with separate accounts, content and settings, and you switch between them in one click.
How should I get client approval before publishing a post?
Agree on a named reviewer, deadline and final version. Send the exact post for review, record either approval or a specific change request, then complete the agency’s own final checks before publishing. Our client approval guide has a copyable pre-send checklist and a manual fallback.
Do clients need an Inkrush login to review a post?
No. A named client approver can use a private review link without creating an Inkrush account. The link grants access to whoever holds it, so share it only with the intended reviewer. It expires after 90 days; reissuing it or successfully sending an approval digest replaces the previous link.
Does approving a post publish it automatically?
No. Approval records the client’s decision. The agency remains responsible for final checks and choosing when to schedule or publish. See the client approval guide for the full process.
Getting started
How do I connect a social account?
From your Dashboard, choose the platform and sign in through that platform’s own login screen. You approve the permissions there, not here. Inkrush never asks for a social media password and never sees one.
What platforms are supported?
Inkrush has connections for Instagram, Facebook, LinkedIn, YouTube, TikTok, Threads and X, subject to account eligibility and platform approval. LinkedIn publishing is text-only to personal profiles. TikTok videos upload from Inkrush, then you finish and post them in the TikTok app. The unified inbox supports Facebook Pages only. Not yet supported: Pinterest, Reddit and Google Business Profile. We will say so here the moment any of those change.
Which accounts can I connect?
Facebook Pages, Instagram Business accounts, LinkedIn personal profiles, YouTube channels, TikTok accounts, Threads profiles and X accounts. Instagram needs to be a Business or Creator account linked to a Facebook Page. That’s the connection method currently used by Inkrush.
How do I disconnect an account?
From your Dashboard, any time. Disconnecting removes the stored access token straight away.
Does the client intake form connect social accounts?
No. The intake link collects onboarding and Brand Kit details. It is valid for 30 days and accepts one submission. An Inkrush owner or permitted manager starts social connections while signed in, then an authorised representative grants access at the social platform. Never put social passwords in the intake form.
What if a connection stops working?
Access can expire or be revoked when a platform’s permissions, account status or security settings change. Inkrush refreshes eligible connections where the platform permits and can send connection-expiry notices. If reauthorisation is required, reconnect the affected account and check any failed or scheduled posts. Reconnecting does not itself confirm that a failed post was published.
Posting
Can I schedule to several platforms at once?
Yes. Create a separate post card for each platform in the composer and tailor its caption and media. TikTok videos upload from Inkrush, then you finish and post them in the TikTok app.
What timezone do scheduled posts use?
The client workspace’s timezone, not yours. Reports and analytics use the same one.
What happens if a post doesn't go out?
The post shows a failure message so you can review and fix the problem. Successful platform targets are not resent when retrying failed targets. Check the destination before retrying if a result is uncertain.
Billing
How do I cancel?
From your billing page, in a couple of clicks. Monthly plans keep access until the end of the paid period. Annual cancellation uses the refund calculation shown on your billing page. No phone call, no retention gauntlet.
Can I pause instead of cancelling?
Yes. Putting an account on hold suits a quiet season better than cancelling and rebuilding your workspaces later.
Can I change plan?
Any time, up or down, from your billing page. Upgrades can take effect immediately with a prorated payment. Downgrades and annual-to-monthly changes start at the end of the current paid period.
Where do my card details go?
To Stripe, on their own hosted checkout. They’re never seen by or stored on Inkrush servers.
How does annual billing work?
Annual plans are charged in full, once a year. The per-month figure shown alongside is what that works out at, not what leaves your account each month.
What does the AI caption generator actually do?
It writes platform-optimised captions, hashtags and hooks from your brief and the client’s brand kit. Each platform gets its own copy: what works on LinkedIn is not what works on Instagram. You edit, approve and schedule.
Team and clients
What can a team member do?
Exactly what you allow, chosen per person: which clients they can see, whether they can publish, whether they can use the ads manager, and whether they can use the inbox. You can change or withdraw any of it at any time.
Who can reply to Facebook Page messages?
Two things have to be true: the client has approved inbox access for their accounts, and you’ve granted that team member inbox access.
Your data
Can I get my content out?
Yes. You can export a handover pack for any client workspace, and disconnect any social account at any time.
What do you do with my data?
We use it to run the service you’re paying for. We don’t sell it. The detail is in our Privacy Policy.
Do you post anything without me asking?
AI tools create content for you to review. Publishing follows your Post now, scheduling or enabled automation settings, including Evergreen repeats.
Try it on your own accounts.
Try Inkrush for 14 days on your own accounts. A card is required; cancel before the trial ends if you do not want a paid plan.
Start your free trial