Questions, answered properly.

Plans and trial

Do I need a credit card to start my free trial?

Yes. It keeps your account running without interruption when the trial ends. You are not charged a cent until your 14 days are up, and you can cancel any time before then.

Is GST included in the pricing?

All prices shown include GST (10%). A tax invoice showing the GST component is issued automatically with each payment.

How many social accounts can I connect?

As many as you like — there is no limit, and you can connect more than one account on the same platform. What your plan sets is the number of workspaces: Solo 1, Agency 5, Agency Pro unlimited.

Can I manage multiple clients from one account?

Yes — Agency and Agency Pro are built for it. Each client gets their own workspace with separate accounts, content and settings, and you switch between them in one click.

Getting started

How do I connect a social account?

From your Dashboard, choose the platform and sign in through that platform’s own login screen. You approve the permissions there, not here. Inkrush never asks for a social media password and never sees one.

What platforms are supported?

Inkrush has connections for Instagram, Facebook, LinkedIn, YouTube, TikTok and Threads, subject to account eligibility and platform approval. LinkedIn publishing is text-only to personal profiles. TikTok videos are uploaded for you to review and publish in TikTok. The unified inbox supports Facebook Pages only. Not yet supported: X, Pinterest, Reddit and Google Business Profile. We will say so here the moment any of those change.

Which accounts can I connect?

Facebook Pages, Instagram Business accounts, LinkedIn personal profiles, YouTube channels, TikTok accounts and Threads. Instagram needs to be a Business or Creator account linked to a Facebook Page — that’s the connection method currently used by Inkrush.

How do I disconnect an account?

From your Dashboard, any time. Disconnecting removes the stored access token straight away.

What if a connection stops working?

Some platforms expire access periodically. Inkrush renews it automatically where the platform allows, and emails you before a connection lapses rather than after.

Posting

Can I schedule to several platforms at once?

Yes. Create a separate post card for each platform in the composer and tailor its caption and media. TikTok uploads still need to be published in TikTok.

What timezone do scheduled posts use?

The client workspace’s timezone, not yours. Reports and analytics use the same one.

What happens if a post doesn't go out?

The post shows a failure message so you can review and fix the problem. Successful platform targets are not resent when retrying failed targets. Check the destination before retrying if a result is uncertain.

Billing

How do I cancel?

From your billing page, in a couple of clicks. Monthly plans keep access until the end of the paid period. Annual cancellation uses the refund calculation shown on your billing page. No phone call, no retention gauntlet.

Can I pause instead of cancelling?

Yes. Putting an account on hold suits a quiet season better than cancelling and rebuilding your workspaces later.

Can I change plan?

Any time, up or down, from your billing page. Upgrades can take effect immediately with a prorated payment. Downgrades and annual-to-monthly changes start at the end of the current paid period.

Where do my card details go?

To Stripe, on their own hosted checkout. They’re never seen by or stored on Inkrush servers.

How does annual billing work?

Annual plans are charged in full, once a year. The per-month figure shown alongside is what that works out at — not what leaves your account each month.

What does the AI caption generator actually do?

It writes platform-optimised captions, hashtags and hooks from your brief and the client’s brand kit. Each platform gets its own copy — what works on LinkedIn is not what works on Instagram. You edit, approve and schedule.

Team and clients

Do my clients need an account to approve posts?

No. They get an email with a link, see the post, and approve or comment. No signup, no password, and they’re not a billable seat.

What can a team member do?

Exactly what you allow, chosen per person: which clients they can see, whether they can publish, whether they can use the ads manager, and whether they can use the inbox. You can change or withdraw any of it at any time.

Who can reply to Facebook Page messages?

Two things have to be true: the client has approved inbox access for their accounts, and you’ve granted that team member inbox access.

Your data

Can I get my content out?

Yes. You can export a handover pack for any client workspace, and disconnect any social account at any time.

What do you do with my data?

We use it to run the service you’re paying for. We don’t sell it. The detail is in our Privacy Policy.

Do you post anything without me asking?

AI tools create content for you to review. Publishing follows your Post now, scheduling or enabled automation settings, including Evergreen repeats.